> For the complete documentation index, see [llms.txt](https://docs.stackerhq.com/stacker-astra/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stackerhq.com/stacker-astra/manage-data-using-ai/add-user-permissions/troubleshooting-permissions.md).

# Troubleshooting Permissions

### Add new button showing when it shouldn't

Users do not have the permission to create a new record, but the **Add new** button is still showing on a List Layout. 

Reasons:

* The **Add new** button will always appear for admins, to see the change you need to preview as a user
* Create permissions is still enabled 
* User Roles need to be updated

### Your users are getting an error when saving a record <a href="#your-users-are-getting-saving-your-record-error-0-0" id="your-users-are-getting-saving-your-record-error-0-0"></a>

If your users are getting the “Sorry, there was an error saving your record. Please try again.” Check the steps below:

* Do your users have permission to **create** a new record on the table?
* Do your users have permission to **create** new on specific fields in the table?
* If you are using a linked field to another table, your users will need **create** permission to be given on both tables.

### Your users are not seeing a field that they should <a href="#your-users-are-getting-saving-your-record-error-0-0" id="your-users-are-getting-saving-your-record-error-0-0"></a>

If your users cannot see the field that is enabled on the layout, check that the user has access to "View" the field or if it is a linked field, they will need access to read the corresponding field on the other table.&#x20;